08 — AI product6 screens
Brava FAQs
Internal AI support tool that helps call-centre agents find accurate answers instantly.
Overview
Brava FAQs combines semantic search with retrieval-augmented chat over a live knowledge base, kept in sync with Brava's CMS through webhooks so agents always see current answers.
What I did
- 01Implemented semantic search with Typesense to surface FAQs from natural-language queries.
- 02Built LangChain and LangGraph RAG pipelines over the knowledge base, using Pinecone for vector search.
- 03Delivered context-aware, multi-turn Q&A workflows for call-centre agents.
- 04Integrated CMS webhooks for real-time document updates.
- 05Processed large knowledge-document uploads in the background with Bull queues.
- 06Developed secure, role-based authentication for user access.
